Lens.com
Established 1996
Lens.com review by Anthony L., submitted on 2008-05-28 11:16:22
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After reading these reviews, I was concerned that I had ordered from Lens.com. However, I was extremely satisfied with the process. I ordered on a Friday night after business had closed, and the order was shipped on Tuesday. (Monday was Memorial Day). I did pay for Fedex Next Day, and my order was received on Wednesday. I was not happy however, with the customer service. I sent an e-mail asking for status on Saturday, (they claim they are open) and never received a response. Overall, a great, problem free experience. Customer service could use alittle work though.
After reading these reviews, I was concerned that I had ordered from Lens.com. However, I was extremely satisfied with the process. I ordered on a Friday night after business had closed, and the order was shipped on Tuesday. (Monday was Memorial Day). I did pay for Fedex Next Day, and my order was received on Wednesday. I was not happy however, with the customer service. I sent an e-mail asking for status on Saturday, (they claim they are open) and never received a response. Overall, a great, problem free experience. Customer service could use alittle work though.
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Lens.com review by Ryan, submitted on 2008-05-01 09:53:27
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I order my contact on Mar 24, 2008, they took 3 weeks to get my order shipped and now is another 3 weeks, I haven't receive my contact lens yet.
I order my contact on Mar 24, 2008, they took 3 weeks to get my order shipped and now is another 3 weeks, I haven't receive my contact lens yet.
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Lens.com review by Chris, submitted on 2008-04-15 20:38:59
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I keep reading about a handling fee and I checked on my order sheet and it says nothing about a handling fee. Will someone please tell me where to find this as I am getting a little worried about my order now. Thanks.
I keep reading about a handling fee and I checked on my order sheet and it says nothing about a handling fee. Will someone please tell me where to find this as I am getting a little worried about my order now. Thanks.
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Lens.com review by Matija, submitted on 2008-03-20 08:38:02
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If I only had read your reviews prior ordering from Lens.com :-( I ordered lenses on 2/7/2008 and, according to their web site, package was shiped od 2/8/2008. Until today (3/20/2008), I haven't received it, and also I cannot get their support "department" to inform me about reference ID of the package, so that I could track it from my end if something really went wrong. I don't know what to do... Of course, payment was processed, first few days everything was fine - even their e-mails were fast and clean, with all required information. Now, I cannot get them to respond, I don't know what to do. I can see there are some people here satisfied with lens.com. You have been lucky! After this, I think I will never ever even think of ordering from lens.com.
If I only had read your reviews prior ordering from Lens.com :-( I ordered lenses on 2/7/2008 and, according to their web site, package was shiped od 2/8/2008. Until today (3/20/2008), I haven't received it, and also I cannot get their support "department" to inform me about reference ID of the package, so that I could track it from my end if something really went wrong. I don't know what to do... Of course, payment was processed, first few days everything was fine - even their e-mails were fast and clean, with all required information. Now, I cannot get them to respond, I don't know what to do. I can see there are some people here satisfied with lens.com. You have been lucky! After this, I think I will never ever even think of ordering from lens.com.
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Lens.com review by Godwin, submitted on 2008-03-11 15:12:53
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Sparknotes: Avoid, tremendous mismanagement. I placed an order for Vertex Toric contacts on 1/13/08 and finally cancelled in Late February/Early March. The reason I waited so long for them to deliver was because I only began wearing contacts recently and was still comfortable with wearing glasses. Their website says they usually deliver in 2 weeks. After 3 weeks had passed, I called to check on my order. I was informed that astigmatic lenses were backordered across the country. However, note that they did not inform me of the extemporaneous circumstance. Every time I called them thereafter, I was asked to wait for a response in the future as they contacted the manufacturer. I see what they do as deferring responsibility to other companies, passing the buck, and buying more time for themselves. A company with good customer relations holds itself accountable to its customers. I made a final call to them asking to cancel the order, where a representative told me they had to "see" whether they could actually cancel my order. I told them if my order was not received within a week I would have to request a chargeback through my cc company. I found that my order was cancelled on their status page later that week. I have yet to check whether I was actually charged for the lenses. I proceeded to order from 1800contacts.com, where I was informed that the lenses were on back order. I was weary due to my previous experience, however I was relieved when I saw my order had been shipped a week later. In sum, lens.com's representatives were polite enough, but I don't know what kind of business they're running if they don't even try to deliver on their services. I recall voicing my frustration with one of their reps, asking why they didn't inform their customers of delays, especially since it seems like a recurring issue. She could not answer my question directly. This company would probably make a good case study of failing management.
Sparknotes: Avoid, tremendous mismanagement. I placed an order for Vertex Toric contacts on 1/13/08 and finally cancelled in Late February/Early March. The reason I waited so long for them to deliver was because I only began wearing contacts recently and was still comfortable with wearing glasses. Their website says they usually deliver in 2 weeks. After 3 weeks had passed, I called to check on my order. I was informed that astigmatic lenses were backordered across the country. However, note that they did not inform me of the extemporaneous circumstance. Every time I called them thereafter, I was asked to wait for a response in the future as they contacted the manufacturer. I see what they do as deferring responsibility to other companies, passing the buck, and buying more time for themselves. A company with good customer relations holds itself accountable to its customers. I made a final call to them asking to cancel the order, where a representative told me they had to "see" whether they could actually cancel my order. I told them if my order was not received within a week I would have to request a chargeback through my cc company. I found that my order was cancelled on their status page later that week. I have yet to check whether I was actually charged for the lenses. I proceeded to order from 1800contacts.com, where I was informed that the lenses were on back order. I was weary due to my previous experience, however I was relieved when I saw my order had been shipped a week later. In sum, lens.com's representatives were polite enough, but I don't know what kind of business they're running if they don't even try to deliver on their services. I recall voicing my frustration with one of their reps, asking why they didn't inform their customers of delays, especially since it seems like a recurring issue. She could not answer my question directly. This company would probably make a good case study of failing management.
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Lens.com review by JML, submitted on 2008-02-28 08:35:11
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First time online order. Contacts seemed so easy to order online, I wondered why I hadn't done it sooner. Don't pay for fast shipping because you might get hosed for a month and a half like I did. Company has misleading handling fees and in-stock listings. I'll try somewhere else next time.
First time online order. Contacts seemed so easy to order online, I wondered why I hadn't done it sooner. Don't pay for fast shipping because you might get hosed for a month and a half like I did. Company has misleading handling fees and in-stock listings. I'll try somewhere else next time.
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Lens.com review by Katherine, submitted on 2008-02-22 13:29:51
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I wish I had checked this before ordering. I placed my order two weeks ago. Every time I check on the status of my order, I get a new story about the expected arrival. The last story was that they are on backorder and won't be in for a month. A call to my dr.'s office revealed that the manufacturer has these readily available. Now they refuse to cancel my order even though they are the ones who have deceived me. It is unbelievable. Do not order from them.
I wish I had checked this before ordering. I placed my order two weeks ago. Every time I check on the status of my order, I get a new story about the expected arrival. The last story was that they are on backorder and won't be in for a month. A call to my dr.'s office revealed that the manufacturer has these readily available. Now they refuse to cancel my order even though they are the ones who have deceived me. It is unbelievable. Do not order from them.
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Lens.com review by K, submitted on 2008-02-14 08:42:45
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I had the worst experience of all. They DID NOT EVEN SHIP MY LENS! The tracking number they gave me from USPS was someone else's tracking number and they had no explanation. They would not credit my card or re-ship until 30 days had passed. Once 30 days had passed, they credited my account and wanted to re-charge me the exact same amount just to re-ship. They would not upgrade the shipping for free (Which I was PROMISED) and the customer service was virtually non-existent. One lady even said "what is your problem this time?" Hello? It's the same damn problem I've been calling about all month. NEVER NEVER NEVER NEVER order from there. I don't care how cheap it is. It should send you red flags. Run screaming in the other direction. Do whatever it takes but DO NOT order from here. *note- just lenses is the same company*
I had the worst experience of all. They DID NOT EVEN SHIP MY LENS! The tracking number they gave me from USPS was someone else's tracking number and they had no explanation. They would not credit my card or re-ship until 30 days had passed. Once 30 days had passed, they credited my account and wanted to re-charge me the exact same amount just to re-ship. They would not upgrade the shipping for free (Which I was PROMISED) and the customer service was virtually non-existent. One lady even said "what is your problem this time?" Hello? It's the same damn problem I've been calling about all month. NEVER NEVER NEVER NEVER order from there. I don't care how cheap it is. It should send you red flags. Run screaming in the other direction. Do whatever it takes but DO NOT order from here. *note- just lenses is the same company*
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Lens.com review by elie, submitted on 2008-01-29 21:43:23
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fast delivery
fast delivery
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Lens.com review by Don, submitted on 2008-01-28 13:08:05
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Well, here's another chump who is kicking himself for not reading these reviews beforehand. Yes, Lens.com is an awful, awful company. I made my first order in November and received a "RxDeclined" message with no other explanation. I am a busy person, so I didn't get around to re-ordering until early January. This time I was careful to include my doctor's number, fax a copy AND email it. A few days later, they sent me a computer-generated email telling me to fax the prescription. So I faxed it again AND emailed it again. Now it is almost February, and I haven't received any word back. When I log on to check my order status, it still says "RxDeclined". When I call their customer service number, I get put on hold. Lens.com is a shady, fraudulent company with no customer service at all. Furthermore, my email has been inundated with pharmeceutical spam ever since I placed an order with them. Although I cannot prove it, I am quite sure that they sold my personal information. Save yourselves. Buy your lenses elsewhere even if it costs 10x as much. You cannot put a price tag on aggravation and rage, which is all they will give you.
Well, here's another chump who is kicking himself for not reading these reviews beforehand. Yes, Lens.com is an awful, awful company. I made my first order in November and received a "RxDeclined" message with no other explanation. I am a busy person, so I didn't get around to re-ordering until early January. This time I was careful to include my doctor's number, fax a copy AND email it. A few days later, they sent me a computer-generated email telling me to fax the prescription. So I faxed it again AND emailed it again. Now it is almost February, and I haven't received any word back. When I log on to check my order status, it still says "RxDeclined". When I call their customer service number, I get put on hold. Lens.com is a shady, fraudulent company with no customer service at all. Furthermore, my email has been inundated with pharmeceutical spam ever since I placed an order with them. Although I cannot prove it, I am quite sure that they sold my personal information. Save yourselves. Buy your lenses elsewhere even if it costs 10x as much. You cannot put a price tag on aggravation and rage, which is all they will give you.
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Lens.com review by J Anders, submitted on 2008-01-20 06:51:25
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Ordered toric lens on 1/2, processed on 1/3,shipped on 1/15 recieved on 1/19; as per their web site. Did not like the 6.5% handling fee. But, got it shipped free(coupon on line) Bottom line BEST PRICE I found. 1happy camper
Ordered toric lens on 1/2, processed on 1/3,shipped on 1/15 recieved on 1/19; as per their web site. Did not like the 6.5% handling fee. But, got it shipped free(coupon on line) Bottom line BEST PRICE I found. 1happy camper
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Lens.com review by Marshall Allen, submitted on 2008-01-14 19:02:58
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I should have read this forum before ordering. Here's my story. I ordered 4 boxes of lenses on December 27th and paid $7.95 for 5-7 day shipping. After two weeks, I called to check the status and was advised the lenses had to be ordered (not sure why as my prescription is not an unusual prescription). Lenses finally arrived today, three weeks after ordering. Had I not called to check, no one at lens.com made an effort to advise me of the delay. Secondly, the lenses seem to be produced for distribution in a country OTHER than the USA. There is writing of a foreign language (Korean) all over the box. These are obviously imported lenses and not sure if they technically are to be sold here in the U.S. Thirdly, the $40 Accuvue rebate offered is only valid if you've had an eye exam within the past 90 days. This isn't clear in the order process. Since this order is a re-order of the same prescription, I didn't qualify for the rebate. Again, not fully clear during the order process. Tried calling customer service to complain (6:45pm PST) and office is closed. Save yourself the hassle and purchase your lenses elsewhere.
I should have read this forum before ordering. Here's my story. I ordered 4 boxes of lenses on December 27th and paid $7.95 for 5-7 day shipping. After two weeks, I called to check the status and was advised the lenses had to be ordered (not sure why as my prescription is not an unusual prescription). Lenses finally arrived today, three weeks after ordering. Had I not called to check, no one at lens.com made an effort to advise me of the delay. Secondly, the lenses seem to be produced for distribution in a country OTHER than the USA. There is writing of a foreign language (Korean) all over the box. These are obviously imported lenses and not sure if they technically are to be sold here in the U.S. Thirdly, the $40 Accuvue rebate offered is only valid if you've had an eye exam within the past 90 days. This isn't clear in the order process. Since this order is a re-order of the same prescription, I didn't qualify for the rebate. Again, not fully clear during the order process. Tried calling customer service to complain (6:45pm PST) and office is closed. Save yourself the hassle and purchase your lenses elsewhere.
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Lens.com review by Shinelle, submitted on 2007-12-18 06:10:52
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Now my first REGRET is not reading these reviews first. I am an international customer, and I ordered my lens on 2nd November, faxed the presciption on the 5th. Lens.com replied saying that it was shipped on the 8th of November 2007. To date, no contact lens ever showed up. They took my money for sure...... no one answers my emails, no one answers my calls. The lines are always busy, the voice prompts tells me to wait on the line with no response or it says "call back later". THIS COMPANY is FRAUDULENT. It has fake ratings on it. i want to devise a way to expose them.
Now my first REGRET is not reading these reviews first. I am an international customer, and I ordered my lens on 2nd November, faxed the presciption on the 5th. Lens.com replied saying that it was shipped on the 8th of November 2007. To date, no contact lens ever showed up. They took my money for sure...... no one answers my emails, no one answers my calls. The lines are always busy, the voice prompts tells me to wait on the line with no response or it says "call back later". THIS COMPANY is FRAUDULENT. It has fake ratings on it. i want to devise a way to expose them.
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Lens.com review by Anne, submitted on 2007-12-04 06:04:49
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I ordered lens a month ago and faxed a copy of the prescription. No lens, and even scarier, the phone is disconnected. No reply to email.
I ordered lens a month ago and faxed a copy of the prescription. No lens, and even scarier, the phone is disconnected. No reply to email.
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Lens.com review by Ryan, submitted on 2007-12-03 11:23:28
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I ordred some toric lenses from them last year and it took over 6 months for them to finally deliver. I wore the same pair for 3 months waiting and waiting for them to come. I called once a week every week and they said "they are coming". I finally broke down and paid full price at my doctors office. A week after I paid full price at my doctors office they finally came. It was not worth even saving the $100 that I saved to get them. It took forever and it was a pain!
I ordred some toric lenses from them last year and it took over 6 months for them to finally deliver. I wore the same pair for 3 months waiting and waiting for them to come. I called once a week every week and they said "they are coming". I finally broke down and paid full price at my doctors office. A week after I paid full price at my doctors office they finally came. It was not worth even saving the $100 that I saved to get them. It took forever and it was a pain!
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Lens.com review by Bob, submitted on 2007-11-19 09:44:45
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Never Receive
Never Receive
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Lens.com review by sharon, submitted on 2007-11-08 13:14:46
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not bad! i ordered my contacts on 11/1 and received them on 11/7. the only thing that takes time is for them to check your prescription with the eye dr. you got the prescription from. their prices are very reasonable compared to other places. i would use lens.com again.
not bad! i ordered my contacts on 11/1 and received them on 11/7. the only thing that takes time is for them to check your prescription with the eye dr. you got the prescription from. their prices are very reasonable compared to other places. i would use lens.com again.
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Lens.com review by Bill, submitted on 2007-11-06 12:29:03
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My wife placed an order over the phone. Half the order was for lens power "-5.75" even though she stated her prescription of "-5.5" for both eyes. Now we are having potential insurance problems. Trying to decide whether we should play ball with them, pay the shipping to return and then place a second order (they are the cheapest with the rebates). Seriously considering doing a credit card chargeback out of principle that they did not fulfill their end of the bargain and out costs and inconvenience are increasing uncomfortably.
My wife placed an order over the phone. Half the order was for lens power "-5.75" even though she stated her prescription of "-5.5" for both eyes. Now we are having potential insurance problems. Trying to decide whether we should play ball with them, pay the shipping to return and then place a second order (they are the cheapest with the rebates). Seriously considering doing a credit card chargeback out of principle that they did not fulfill their end of the bargain and out costs and inconvenience are increasing uncomfortably.
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Lens.com review by mrs noreen rees, submitted on 2007-10-22 13:34:03
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my order was supposedly shipped on 20th september 07, i am still waiting for my contact lenses and the money has been taken out of my bank account, i have sent 2 e-mails to lens.com asking the whereabouts of my order and have no satisfaction, i will not recommend this company to anyone and i am in the process of taking this matter up with my solicitor as i require a refund of my payment, i hvae since gone elsewhere, keep away from this company, they do not keep their promises.
my order was supposedly shipped on 20th september 07, i am still waiting for my contact lenses and the money has been taken out of my bank account, i have sent 2 e-mails to lens.com asking the whereabouts of my order and have no satisfaction, i will not recommend this company to anyone and i am in the process of taking this matter up with my solicitor as i require a refund of my payment, i hvae since gone elsewhere, keep away from this company, they do not keep their promises.
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Lens.com review by Pam, submitted on 2007-10-11 07:22:13
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after reading some of the reviews, I became concerned and posted a pre-negative comment a few days ago. since then i have received my order, as promised, right rx, clean packaging, 2015 expiration date. I was looking for the best deal, and quick delivery. Both of which I received. I realize the next order could be wrong, late, etc. but that could happen with anyone. They bailed me out this time and I will try them again.
after reading some of the reviews, I became concerned and posted a pre-negative comment a few days ago. since then i have received my order, as promised, right rx, clean packaging, 2015 expiration date. I was looking for the best deal, and quick delivery. Both of which I received. I realize the next order could be wrong, late, etc. but that could happen with anyone. They bailed me out this time and I will try them again.
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Lens.com review by Pam, submitted on 2007-10-06 12:05:38
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oh my, I too wish I had read reviews before ordering. The ordering process was a breeze. their pricing a very good value.I paid up front for the Fedex 2nd day delivery so that I would actually have in 3-4 days. only after receiving a confirmation did I read my RX could take an additional 5 days. If I don't receive by Tuesday, I am blind and one pissed, deceived, ex-customer
oh my, I too wish I had read reviews before ordering. The ordering process was a breeze. their pricing a very good value.I paid up front for the Fedex 2nd day delivery so that I would actually have in 3-4 days. only after receiving a confirmation did I read my RX could take an additional 5 days. If I don't receive by Tuesday, I am blind and one pissed, deceived, ex-customer
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Lens.com review by Anonymous, submitted on 2007-10-05 08:32:27
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Just recieved my contacts after submitting order online 3 days ago with no problems. Was a little disturbed about the handling fee, but did a coupon code google search and found one for free shipping which made it a little more managable of a charge. Product is fine although the packaging is a little odd, kind of when going to a discount store and all of the products you are familiar with are plastered with spanish labels. Seems these contacts were destined for an Asian country, but fell off the back of the boat.
Just recieved my contacts after submitting order online 3 days ago with no problems. Was a little disturbed about the handling fee, but did a coupon code google search and found one for free shipping which made it a little more managable of a charge. Product is fine although the packaging is a little odd, kind of when going to a discount store and all of the products you are familiar with are plastered with spanish labels. Seems these contacts were destined for an Asian country, but fell off the back of the boat.
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Lens.com review by mark, submitted on 2007-09-29 14:20:27
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kim are you sure you are not witting on behalf of lens.com? or work for them? avoid lens.com! poor customer service, i ordered one moth ago and still waiting for my lenses! STAY AWAY FROM LENS.com!!!! RIP-OFF!!
kim are you sure you are not witting on behalf of lens.com? or work for them? avoid lens.com! poor customer service, i ordered one moth ago and still waiting for my lenses! STAY AWAY FROM LENS.com!!!! RIP-OFF!!
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Lens.com review by kim, submitted on 2007-09-27 14:47:34
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I know everyone is complaining about their handling fee, but even when you include the handling fee they are the LOWEST priced retailer. Plus I received my lenses in 4 days....
I know everyone is complaining about their handling fee, but even when you include the handling fee they are the LOWEST priced retailer. Plus I received my lenses in 4 days....
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Lens.com review by edd, submitted on 2007-09-20 21:10:20
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Wish I would have read the reviews here, before I ordered.Will NOT be a returning customer
Wish I would have read the reviews here, before I ordered.Will NOT be a returning customer
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Lens.com review by Lena, submitted on 2007-09-04 20:47:25
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TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I ordered contacts, they sent me a box for one eye. I'm currently still waiting on the other box and it's now 2 MONTHS!!! Customer services gives me no information as to when i will receive my contacts. They even refuse to upgrade me to overnight shipping when they do get my contacts. They say they'll call me back but never do and the manager is ALWAYS AT LUNCH!!!! DO NOT BUY FROM LENS.COM
TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I ordered contacts, they sent me a box for one eye. I'm currently still waiting on the other box and it's now 2 MONTHS!!! Customer services gives me no information as to when i will receive my contacts. They even refuse to upgrade me to overnight shipping when they do get my contacts. They say they'll call me back but never do and the manager is ALWAYS AT LUNCH!!!! DO NOT BUY FROM LENS.COM
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Lens.com review by les battersb, submitted on 2007-08-30 08:36:46
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I was very disappointed to see that my invoice was almost 10% higher than it should have been. They included a hidden fee. I think this is deceptive advertising.
I was very disappointed to see that my invoice was almost 10% higher than it should have been. They included a hidden fee. I think this is deceptive advertising.
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Lens.com review by Bob, submitted on 2007-08-22 09:08:18
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Beware of the low prices, when you add items to the shopping cart, the low subtotal appears but then the grand subtotal box will be more than the sum of the items purchased. There is a tiny asterisk "*" in the subtotal box that most will miss. If you click on the *, it will pop up that this total includes a handling fee (no other details), you then have to search the FAQ's to find out "There is a handling fee that is applied to all orders. It is 6.5% of the product total and is included in the subtotal on the Final Shopping Cart Review page. Most folks ordering many lens will miss this hidden adder. It's just deceptive!!!!!!!!! Shame on them for not having a seperate box denoting this additional, hidden fee. Why do business this way? Can't they compete honestly?????
Beware of the low prices, when you add items to the shopping cart, the low subtotal appears but then the grand subtotal box will be more than the sum of the items purchased. There is a tiny asterisk "*" in the subtotal box that most will miss. If you click on the *, it will pop up that this total includes a handling fee (no other details), you then have to search the FAQ's to find out "There is a handling fee that is applied to all orders. It is 6.5% of the product total and is included in the subtotal on the Final Shopping Cart Review page. Most folks ordering many lens will miss this hidden adder. It's just deceptive!!!!!!!!! Shame on them for not having a seperate box denoting this additional, hidden fee. Why do business this way? Can't they compete honestly?????
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Lens.com review by formyper, submitted on 2007-07-15 20:52:07
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Please stay away from Lens.com. I made a purchase from them because their prices were the cheapest. However, after a "handling fee" that I was not told about until after they had processed my credit card information, their prices were the same as other retailers. They made a mistake, sending me the wrong contact for my left eye, then said that it was not their mistake, and they wouldn't refund my money because the contact box had been opened. I was also out shipping for those boxes that weren't opened. After complaining, they offered to ship me new lenses overnight, for a reduced shipping cost. I made the mistake of agreeing, and found that my credit card had been charged the full price. The customer service representatives were very rude throughout. Lens.com also does not check your prescription with your doctor, if they had they would have realized their mistake. Please stay away from Lens.com, I am sure any other online retailer would provide better and less deceitful service.
Please stay away from Lens.com. I made a purchase from them because their prices were the cheapest. However, after a "handling fee" that I was not told about until after they had processed my credit card information, their prices were the same as other retailers. They made a mistake, sending me the wrong contact for my left eye, then said that it was not their mistake, and they wouldn't refund my money because the contact box had been opened. I was also out shipping for those boxes that weren't opened. After complaining, they offered to ship me new lenses overnight, for a reduced shipping cost. I made the mistake of agreeing, and found that my credit card had been charged the full price. The customer service representatives were very rude throughout. Lens.com also does not check your prescription with your doctor, if they had they would have realized their mistake. Please stay away from Lens.com, I am sure any other online retailer would provide better and less deceitful service.
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Lens.com review by Saralyn Rollins, submitted on 2007-06-20 20:32:28
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To start with I was not prepared for the $20 shipping and handling fee, and then when I attempted to exchange one box of lenses, first they raised the price $5, then they sent the same box of lenses to me three times with another $5.67 shipping and handling fee each time plus my postage to return it to them. They said they would pay my postage and not charge me s & h since it was their fault, but when I said they charged me and sent a copy of their e-mail saying they wouldn't, their reply was we do not refund shipping.
To start with I was not prepared for the $20 shipping and handling fee, and then when I attempted to exchange one box of lenses, first they raised the price $5, then they sent the same box of lenses to me three times with another $5.67 shipping and handling fee each time plus my postage to return it to them. They said they would pay my postage and not charge me s & h since it was their fault, but when I said they charged me and sent a copy of their e-mail saying they wouldn't, their reply was we do not refund shipping.
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Lens.com review by Scrt_Agent_Man, submitted on 2007-06-13 15:57:17
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Recieved my lenses in 3 days even with the 5-7 day shipping. Even with the hidden handling charge they were 40% cheaper than I could find anywhere else. However, they didn't state that they were sending me foreign lenses which had no expiration date. If you're in a pinch money wise go ahead and buy from them. If not spend a few bucks more somewhere else.
Recieved my lenses in 3 days even with the 5-7 day shipping. Even with the hidden handling charge they were 40% cheaper than I could find anywhere else. However, they didn't state that they were sending me foreign lenses which had no expiration date. If you're in a pinch money wise go ahead and buy from them. If not spend a few bucks more somewhere else.
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Lens.com review by Mark, submitted on 2007-06-09 17:58:53
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overall best service I have received from an online contact lens site. I am a customer for life. Their prices are the lowest and shipping is very fast.
overall best service I have received from an online contact lens site. I am a customer for life. Their prices are the lowest and shipping is very fast.
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Lens.com review by Jen, submitted on 2007-06-05 13:33:22
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I ordered from a competitor of theirs and it took oveer 3 weeks so I switched to Lens.com. I received my order in 3 days WOW... I will be a customer for life.
I ordered from a competitor of theirs and it took oveer 3 weeks so I switched to Lens.com. I received my order in 3 days WOW... I will be a customer for life.
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Lens.com review by Carl, submitted on 2006-12-11 16:59:31
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I ordered 8 boxes and thought that the status information was a bit slow. But when the order shipped it was fast. I was not thrilled with the additional handling fee...and thing that this should end. Customer services was good...but if I order on line, should I really need to talk with someone...defeats the purpose of on line ordering.
I ordered 8 boxes and thought that the status information was a bit slow. But when the order shipped it was fast. I was not thrilled with the additional handling fee...and thing that this should end. Customer services was good...but if I order on line, should I really need to talk with someone...defeats the purpose of on line ordering.
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Lens.com review by Jeannie C., submitted on 2006-11-16 15:28:46
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Does not tell you about the hidden handling charge of 8.84 plus 7.95, making their lens more expensive. There should be a consumer law against that. Also I was sent the wrong prescription not only do I have to pay an additional return postage there was also a handling fee. You get better service and prices at Costco!!!
Does not tell you about the hidden handling charge of 8.84 plus 7.95, making their lens more expensive. There should be a consumer law against that. Also I was sent the wrong prescription not only do I have to pay an additional return postage there was also a handling fee. You get better service and prices at Costco!!!
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Lens.com review by JENNI B, submitted on 2006-11-07 08:41:38
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I NEEDED MY LENS FAST AND RECIEVED THEM IN 2 DAYS
I NEEDED MY LENS FAST AND RECIEVED THEM IN 2 DAYS
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Lens.com review by Kim, submitted on 2006-10-21 00:07:44
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fast delivery got my lenses in 3 days.
fast delivery got my lenses in 3 days.
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Lens.com review by jerry ippolito, submitted on 2006-10-20 08:04:18
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Does not tell you about the hidden handling charge of 8.84 plus 7.95, making their lens more expensive.
Does not tell you about the hidden handling charge of 8.84 plus 7.95, making their lens more expensive.
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Lens.com review by Jeremiah, submitted on 2006-10-18 07:31:41
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Overall one of the most horrible site to order contacts from. It took about a month and a half for me to receive my lens and on top of that they send me the wrong prescriptions. When I call customer services about returning the lens I was bitched at over the phone and told there are no return policies on the lens that I order.
Overall one of the most horrible site to order contacts from. It took about a month and a half for me to receive my lens and on top of that they send me the wrong prescriptions. When I call customer services about returning the lens I was bitched at over the phone and told there are no return policies on the lens that I order.
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Lens.com review by sarah, submitted on 2006-10-17 05:52:53
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Also known as "Just Lenses", they add on a handling fee (with no warning) as well as a shipping fee so they are not a dime cheaper. I think this technique sleazy. When asked to do so, the customer service department cancelled my order immediately with no questions asked. I'm thinking I must not be the first one to be so disatisfied.
Also known as "Just Lenses", they add on a handling fee (with no warning) as well as a shipping fee so they are not a dime cheaper. I think this technique sleazy. When asked to do so, the customer service department cancelled my order immediately with no questions asked. I'm thinking I must not be the first one to be so disatisfied.
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Lens.com review by Lucy, submitted on 2006-10-12 11:34:51
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They should not hide their "Handling fee." Customers should not have to comb the website to read the fine print before placing an order. The invoide which you see should clearly say, "Handling fee" and the amount shhould be provided. I haste sneaky people and businesses ! It took me forever and a day to get my lenses. I waited and waited, then called and they said that due to my high prescription, it was out of stock.
They should not hide their "Handling fee." Customers should not have to comb the website to read the fine print before placing an order. The invoide which you see should clearly say, "Handling fee" and the amount shhould be provided. I haste sneaky people and businesses ! It took me forever and a day to get my lenses. I waited and waited, then called and they said that due to my high prescription, it was out of stock.
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Lens.com review by Ellen, submitted on 2006-10-08 19:20:26
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My doctor could not get my lenses as they were on backorder with Ciba Vision, I ordered from Lens.com and got my lenses in 3 days...
My doctor could not get my lenses as they were on backorder with Ciba Vision, I ordered from Lens.com and got my lenses in 3 days...
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Lens.com review by Dennis, submitted on 2006-09-29 07:35:24
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I ordered 8 boxes of contact lenses and found they had added an $11 handling fee that was hidden in the total and not listed separately. I was told by their customer service representative that this was a handling fee and it was their practice to hide it this way. The rep did say that if I looked at their web site thoroughly I would find a mention of the fact that they sometime pad the bill with undisclosed handling charges. Canceled my order and will never do busines with Lens.com again.
I ordered 8 boxes of contact lenses and found they had added an $11 handling fee that was hidden in the total and not listed separately. I was told by their customer service representative that this was a handling fee and it was their practice to hide it this way. The rep did say that if I looked at their web site thoroughly I would find a mention of the fact that they sometime pad the bill with undisclosed handling charges. Canceled my order and will never do busines with Lens.com again.
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Lens.com review by Jeane, submitted on 2006-09-21 17:55:34
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A handling fee was added to my charge that I was not expecting - made my shipping be around $14 to ship 4 light weight small boxes of contacts.... if I would have known extra handling would have been added I would have shopped around because that made the price more than others online :( bad move guys....
A handling fee was added to my charge that I was not expecting - made my shipping be around $14 to ship 4 light weight small boxes of contacts.... if I would have known extra handling would have been added I would have shopped around because that made the price more than others online :( bad move guys....
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Lens.com review by amy, submitted on 2006-09-15 05:54:21
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I ordered 4 packs or lenses from them on line. A $13 handling fee was placed on my order, even though it was not itemized before I hit total. Customer service told me that their web site said there might be a handling fee. I think I should have been made aware that my order was the lucky one to get the handling fee. With the fee and postage, this company has higher prices than others. What a scam! Dont use them! Customer Service not helpful at all.
I ordered 4 packs or lenses from them on line. A $13 handling fee was placed on my order, even though it was not itemized before I hit total. Customer service told me that their web site said there might be a handling fee. I think I should have been made aware that my order was the lucky one to get the handling fee. With the fee and postage, this company has higher prices than others. What a scam! Dont use them! Customer Service not helpful at all.
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Lens.com review by Jessica Covey, submitted on 2006-07-10 08:23:04
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I waited so long for my order to be filled, I MAY have to get another eye exam to get my contacts somewhere else (I finally got tired of waiting and cancelled my order). If there was a less than 1, that is what I would choose. I ordered the contacts on May 25th, I cancelled the order on July 7th. I was told each week that they were expected with the next shipment on Monday. They told me that it was a "special order". Granted one eye has a strong astigmatism but I have never had difficulty getting orders filled in the past with other companies. The worst part about it...they acted as though they didn't care at all. I asked to speak to a supervisor and I couldn't have gotten less concern from them if they were trying. I've been in customer service for 18 years and I hope none of the people I dealt with at this company have to ever deal with anyone as rude or unhelpful as they were to me.
I waited so long for my order to be filled, I MAY have to get another eye exam to get my contacts somewhere else (I finally got tired of waiting and cancelled my order). If there was a less than 1, that is what I would choose. I ordered the contacts on May 25th, I cancelled the order on July 7th. I was told each week that they were expected with the next shipment on Monday. They told me that it was a "special order". Granted one eye has a strong astigmatism but I have never had difficulty getting orders filled in the past with other companies. The worst part about it...they acted as though they didn't care at all. I asked to speak to a supervisor and I couldn't have gotten less concern from them if they were trying. I've been in customer service for 18 years and I hope none of the people I dealt with at this company have to ever deal with anyone as rude or unhelpful as they were to me.
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Lens.com review by Mandy, submitted on 2006-06-03 21:14:40
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I have purchased from Lens.com for years now. Your site is cool but you did not display Lens.com's correct per unit price. They had the lowest price.
I have purchased from Lens.com for years now. Your site is cool but you did not display Lens.com's correct per unit price. They had the lowest price.
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Lens.com review by adam, submitted on 2006-06-03 20:37:55
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their prices are misleading and you need to order 8 boxes to get the best price. I rate them poor as in bait and switch
their prices are misleading and you need to order 8 boxes to get the best price. I rate them poor as in bait and switch
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