Sephora.com Contact Information
Sephora USA, Inc.
First Market Tower
525 Market Street, 11th Floor
San Francisco, CA 94105-2708
Hours:
Monday - Friday: 6 a.m. - 6 p.m. PST
Saturday - Sunday: 8 a.m. - 5 p.m. PST
Toll Free: 1-877-737-4672
Phone: 1-415-284-3434
Fax: N/A
Email: N/A
Live Chat: No
Sephora.com Description
Launched in October 1999, Sephora.com offers the largest and most diverse selection of beauty products on the Internet. From hard-to-find brands to classic names to our own brand, Sephora Collection, you have easy access to over 12,000 products and more than 175 brands.
Sephora.com is the single online source for all of your beauty needs. You can buy your favorite fragrances, cosmetics, skincare, haircare, and bath and body products - or try something entirely new. With our amazing selection - you're bound to find something that's uniquely you.
Additional Information on Sephora.com
Certifications:
Security:
Secure Socket Layer (SSL)
Privacy Policy:
Yes
Membership Fees:
N/A
Payment Options:
Personal Checks
Money Order / Certified Checks
Gift Card
Shipping Cost Starts At:
$5.95
Shipping is Free with purchase of $75.00
Phone Orders:
Yes
Online Order Tracking:
Yes
Shipping Policy:
Sephora.com offers FREE STANDARD SHIPPING on all merchandise orders $75 and over (excluding taxes). For shipments totaling less than $75, there is a delivery charge of $5.95 for UPS Ground or $6.95 for USPS Priority. Our standard shipping option is UPS Ground. Orders over $75 always ship for free?no promotion code needed.
Return Policy:
We'll gladly accept returns for any Sephora.com products upon receiving your items within 60 days of the PURCHASE date. To ensure a timely refund to your account, please return the item immediately upon deciding that you do not want the product. Return shipping and handling fees are free to our customers. We regret that we do not refund original shipping costs with the return. Please follow the simple instructions below:
1. To make it easy, place the unused item in its original condition and use the original packaging to ship your product.
2. Fill out the Return Form attached to the bottom of your packing slip.
3. Use the Merchandise Return Label included in your original order so that the return shipping is free. Please note that we are unable to pay return shipping fees if you do not use the enclosed Merchandise Return Label.
If you have lost your Merchandise Return Label, mail your Sephora.com return to:
Sephora USA, Inc.
Customer Service Returns Department
4622 Mercedes Drive
Belcamp, MD 21017